The 6 pillars of a safety and security culture to help businesses manage the impact of the unpredictable human behaviour on staff, the public and their day-to-day operations. Read on for more details....

With assaults increasing towards customer-facing staff, how well are your staff trained to deal with a confrontational situation? In this article,we explore hands-on policies and their benefits for customer-facing teams and organisations....

Retail crime and specifically anti-social behaviour, violence and aggression have been rising steeply, not just in the UK, but also around the world. We take a look at February’s Crime Survey 2024, published by The British Retail Consortium (BRC)....

For the first time, two Police forces, British Transport Police and the West Midlands Police came together as the West Midlands Combined Authority (WMCA) to undertake RSAS training designed to improve safety for both its staff & the travelling public across both the rail and bus networks. Read more....

CSAS is a standard for improving safety for community schemes, security organisations well as increasingly for private companies with a public-facing role such as high street shops and supermarkets. Read on for the benefits and how to get started....

Safety, improved customer experience and deterring theft are the oft cited drivers to the increase in bodycam usage in retail but what are the pros and cons for bodycam use in a retail environment and how can you help your staff manage conflict when it arises?...

The world of customer service can be pressured and employees are increasingly finding themselves in the midst of conflict situations. Whether you have teams working in shops, railway stations, or any other customer-facing role, understanding conflict and conflict management is crucial for handling...

In this blog, you’ll learn about what RSAS (Railway Safety Accreditation Scheme) training covers, its benefits for both railway staff and companies, and the route to attaining accreditation....